Effective Date: 20 February 2026
Website: www.devalika.com
At Devalika Decor, we aim to deliver your home furnishing products safely and efficiently. This Shipping Policy explains how orders are processed, dispatched, shipped, and delivered when you shop at www.devalika.com.
Business Address: E-2/89, Chanakya Place, Street No. 4, New Delhi – 110059, India
Email: care@devalika.com
Phone: +91 9667279662
1. Shipping Coverage
Devalika Decor aims to serve customers across India, subject to delivery service availability at the customer's address and the serviceable locations covered by our courier partners.
Delivery availability may vary depending on the destination PIN code, courier coverage, and operational conditions. Please ensure that your shipping address and PIN code are accurate when placing an order.
2. Order Processing and Dispatch
After an order is placed, our team processes the order and prepares the product for dispatch.
Order processing and dispatch times may vary depending on product availability, order volume, payment verification, and other operational factors.
Orders are dispatched after the required verification and processing steps have been completed. An order confirmation does not necessarily mean that the order has already been dispatched.
If an unexpected delay affects your order, we will make reasonable efforts to communicate relevant updates using the contact details provided at checkout.
3. Estimated Delivery Time
Delivery timelines depend on the destination, courier partner, service availability, and the date of dispatch.
Any delivery estimate displayed on the website, during checkout, or in a shipping notification should be treated as an estimate unless expressly confirmed otherwise.
Delivery may take longer because of weather conditions, public holidays, transportation disruptions, high order volumes, remote locations, or other circumstances beyond our reasonable control.
If you need an update about a delayed shipment, please contact us with your order number.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping fees may vary according to the delivery location, order value, shipment characteristics, and available delivery services.
If free shipping or a shipping promotion is offered, its eligibility conditions will be communicated on the relevant website page or during checkout.
No undisclosed shipping charge should be assumed to apply after an order has been placed.
5. Order Tracking
Where tracking is available, shipment details or a tracking link may be shared through the contact information provided with your order.
You can use the tracking information supplied by the courier partner to check the latest shipment status.
Tracking updates may take some time to appear after dispatch. If your tracking information is unavailable or has not changed for an extended period, please contact our customer support team.
6. Accurate Shipping Address and Contact Details
Customers are responsible for providing a complete and accurate shipping address, PIN code, and reachable contact number at checkout.
If you notice an error in your shipping details, contact us as soon as possible at care@devalika.com.
Address changes may not be possible after an order has been dispatched or handed over to the courier partner.
If an incorrect or incomplete address prevents delivery, we will review the available options with the customer. Additional shipping charges may apply to a re-delivery where permitted by law and communicated in advance.
7. Delivery Attempts and Unsuccessful Deliveries
Courier partners may attempt delivery according to their own operational procedures. Customers should keep their registered phone number reachable and provide any information reasonably required to complete delivery.
If delivery fails because the recipient is unavailable, the address is incomplete, or the shipment cannot be delivered for another reason, the courier partner may arrange another attempt or return the shipment to the sender.
If an order is returned to us, please contact customer support to discuss the available options. Any applicable re-shipping charges will be communicated before arranging another shipment, subject to applicable law.
8. Cash on Delivery (COD)
Cash on Delivery may be available for eligible orders and serviceable PIN codes. Availability will be shown during checkout where supported.
Customers should ensure that the order recipient is available to receive the shipment and pay the applicable amount at delivery.
COD availability may be subject to order verification, courier coverage, and operational restrictions. Any applicable COD fee will be displayed before the order is confirmed.
9. Damaged, Missing, or Incorrect Items
Please inspect your package and products after delivery.
If your order arrives visibly damaged, contains an incorrect item, or appears to be missing a product, contact us as soon as reasonably possible at care@devalika.com.
Please include your order number and clear photographs of the product, outer packaging, shipping label, and any visible damage, where available. An unboxing video may also help us investigate the issue.
We will review the information and handle the request in accordance with our Refund, Return & Exchange Policy and applicable consumer protection laws.
10. Delays and Circumstances Beyond Our Control
Delivery may be delayed by circumstances such as severe weather, natural disasters, public emergencies, government restrictions, courier disruptions, transportation issues, or other events beyond our reasonable control.
We will make reasonable efforts to provide updates where possible. If a shipment is significantly delayed, please contact us so that we can review the available information and next steps.
11. Order Cancellation and Shipping
Order cancellation requests are handled in accordance with our Refund, Return & Exchange Policy.
Cancellation may be possible before dispatch, subject to order status and applicable law. Once an order has been dispatched, cancellation through the standard process may no longer be available. Any rights or remedies available under applicable law remain unaffected.
12. Contact Us
If you have questions about shipping, dispatch, delivery, or tracking, please contact us:
Devalika Decor
Address: E-2/89, Chanakya Place, Street No. 4, New Delhi – 110059, India
Email: care@devalika.com
Phone: +91 9667279662
Website: www.devalika.com
We will do our best to assist you with your shipping and delivery concerns in a timely and helpful manner.