Refund Policy

Effective Date: [20/02/2026]
Website: www.devalika.com

This Refund, Return & Cancellation Policy (“Policy”) applies to purchases made from Devalika Decor, a sole proprietorship having its registered office at:

E-2/89, Chanakya Place Street No. 4, New Delhi – 110059, India
Email: care@devalika.com
Phone: +91 9667279662

By placing an order on our website, you agree to this Policy.

1. GENERAL POLICY OVERVIEW

We offer a 7-day return window from the date of delivery, subject to eligibility conditions mentioned below.

Refunds, replacements, or exchanges are granted only after inspection and verification of the returned product.

We reserve the right to refuse returns that do not comply with this Policy.

2. ELIGIBILITY FOR RETURN

To qualify for return:

  • Return request must be initiated within 7 days of delivery
  • Product must be unused
  • Product must be in original packaging
  • All tags, labels, and accessories must be intact
  • Product must not be damaged due to customer misuse
  • Proof of purchase must be provided

We may require:

  • Clear images of the product
  • Unboxing video (mandatory in case of damage or missing item claims)

Failure to provide required proof may result in rejection of claim.

3. NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Used or altered products
  • Products damaged by customer
  • Products returned without original packaging
  • Clearance or final sale items (if marked)
  • Items returned after 7 days
  • Products damaged due to improper handling after delivery

We reserve sole discretion in determining return eligibility.

4. DAMAGED / DEFECTIVE PRODUCT CLAIMS

If you receive a damaged or defective product:

  • You must notify us within 24 hours of delivery
  • Unboxing video showing unopened package and damage is mandatory
  • Claims without proper video evidence may not be accepted

If approved, we may offer:

  • Replacement (subject to availability), OR
  • Refund

Decision shall be final based on inspection.

5. RETURN PROCESS

Step 1: Email care@devalika.com with:

  • Order number
  • Reason for return
  • Images / unboxing video

Step 2: If approved, we will arrange reverse pickup OR provide return shipping instructions.

Step 3: Product will undergo quality inspection upon receipt.

Step 4: Refund or replacement will be processed if approved.

We reserve the right to reject return after inspection if found used, damaged, or tampered.

6. REFUND METHOD

Refunds will be processed:

  • To original payment method (for prepaid orders)
  • Via bank transfer (if original method unavailable)

Processing timeline:

  • 7–10 business days after successful inspection
  • Bank processing timelines may vary

We are not responsible for delays caused by banks or payment gateways.

7. SHIPPING & REVERSE SHIPPING CHARGES

  • Original shipping charges may be non-refundable.
  • Reverse pickup may be chargeable in certain cases.
  • If return is due to customer preference (not defect), reverse shipping cost may be deducted from refund.
  • If return is approved due to manufacturing defect, reverse shipping will be borne by us.

Shipping fees incurred due to incorrect address provided by customer are non-refundable.

8. CANCELLATION POLICY

A. Prepaid Orders

Orders can be cancelled before dispatch.

Once shipped, cancellation is not allowed.

Refund will be processed to original payment method within 7–10 business days.

B. COD Orders

COD orders may be cancelled before dispatch.

Repeated cancellations or refusals may result in:

  • COD facility restriction
  • Account suspension

We reserve the right to verify COD orders before dispatch.

9. REFUND REJECTION CONDITIONS

Refunds may be denied if:

  • Product is returned used or damaged
  • Return request is beyond 7 days
  • Evidence is insufficient
  • Customer refuses to cooperate in verification
  • Fraudulent activity is suspected

In such cases, product may be shipped back at customer’s cost.

10. CHARGEBACK & FRAUD POLICY

If a customer initiates a payment dispute or chargeback without contacting us:

  • We reserve the right to submit all transaction, delivery, and communication proof to payment gateway.
  • Fraudulent chargebacks may result in permanent account suspension.
  • We may pursue civil recovery for losses incurred.

We encourage customers to contact us before raising disputes.

11. REFUND TIMELINE DISCLAIMER

While we aim to process refunds within stated timelines:

  • Banks may take additional 5–7 business days to reflect funds.
  • UPI refunds may vary by bank.
  • We are not liable for banking delays.

12. ABUSE OF RETURN POLICY

We monitor return behavior.

If we detect excessive returns, misuse, or suspicious activity:

  • Future returns may be declined
  • COD may be disabled
  • Account may be permanently restricted

This is to protect against policy abuse and fraudulent practices.

13. FORCE MAJEURE

Refund or return processing may be delayed due to:

  • Natural disasters
  • Courier strikes
  • Government restrictions
  • Events beyond our reasonable control

14. FINAL DECISION AUTHORITY

All refund, replacement, and return decisions are subject to internal quality verification.

The Company’s decision after inspection shall be final and binding.

15. CONTACT INFORMATION

For return or refund queries:

Email: care@devalika.com
Phone: +91 9667279662

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