Shipping & Delivery Policy

Effective Date: [20/02/2026]
Website: www.devalika.com

This Shipping & Delivery Policy (“Policy”) applies to all orders placed with Devalika Decor, a sole proprietorship having its registered office at:

E-2/89, Chanakya Place, Street No. 4, New Delhi – 110059, India
Email: care@devalika.com
Phone: +91 9667279662

By placing an order, you agree to the terms of this Policy.

1. SHIPPING COVERAGE

  • We currently ship only within India.
  • Orders are processed and dispatched from our operational facilities within India.
  • We do not offer international shipping at this time.

2. ORDER PROCESSING TIME

  • Orders are typically processed within 1–3 business days after confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • For prepaid orders, processing begins only after successful payment confirmation.
  • COD orders may require verification before dispatch.

We reserve the right to delay dispatch in case of high order volume, operational issues, or verification requirements.

3. SHIPPING TIMEFRAME

Estimated delivery timelines:

  • Metro Cities: 3–5 business days
  • Non-Metro Locations: 4–7 business days
  • Remote Areas: 5–10 business days

Delivery timelines are estimates and not guaranteed.

Actual delivery time may vary due to:

  • Courier partner delays
  • Weather conditions
  • Natural disasters
  • Government restrictions
  • Strikes or logistical disruptions

We shall not be liable for delays beyond our reasonable control.

4. SHIPPING CHARGES

  • Shipping charges (if applicable) will be displayed at checkout.
  • Charges may vary based on location, order value, or promotional offers.
  • Shipping fees once paid are non-refundable, except where return is approved due to our error.

5. CASH ON DELIVERY (COD) SHIPPING TERMS

  • COD is available only in eligible serviceable PIN codes.
  • We reserve the right to verify COD orders via call, SMS, or WhatsApp before dispatch.
  • If customer fails verification, order may be cancelled.
  • Repeated refusal of COD orders may result in:
    • Permanent COD restriction
    • Account suspension
    • Future prepaid-only orders

Shipping costs incurred due to unjustified refusal may be recovered.

6. ORDER TRACKING

  • Once dispatched, tracking details will be shared via email, SMS, or WhatsApp.
  • Customers are responsible for tracking shipment status.
  • Any delivery issues must be reported within 48 hours of tracking showing delivered.

Failure to report within the specified timeframe may limit investigation options.

7. DELIVERY ATTEMPTS

Courier partners may attempt delivery multiple times.

If delivery fails due to:

  • Incorrect address
  • Customer unavailability
  • Refusal to accept order
  • Incorrect phone number

The order may be returned to us.

In such cases:

  • Re-shipping charges may apply.
  • Original shipping charges are non-refundable.

8. DELIVERY CONFIRMATION & RISK TRANSFER

  • Risk of loss and title for products passes to the customer upon delivery confirmation by courier partner.
  • Delivery confirmation as per courier tracking shall be considered valid proof of delivery.
  • We are not responsible for:
    • Theft after delivery
    • Loss due to incorrect address provided by customer
    • Delivery to security/neighbor/reception as per courier protocol

For high-value orders, OTP-based delivery confirmation may apply.

9. OPEN DELIVERY POLICY

  • Customers are advised to check the outer packaging at the time of delivery.
  • If package appears tampered, damaged, or opened, customer must refuse delivery or record evidence.
  • Damage claims without proper evidence may not be accepted.

Unboxing video is strongly recommended for high-value or fragile items.

10. INCORRECT SHIPPING DETAILS

Customers are responsible for providing accurate:

  • Name
  • Address
  • PIN code
  • Contact number

If incorrect information causes delivery failure:

  • Additional shipping charges may apply.
  • Refund (if applicable) will exclude shipping costs.

11. LOST OR DELAYED SHIPMENTS

If shipment is significantly delayed:

  • Customers must contact us for assistance.
  • We will coordinate with courier partner for investigation.
  • Replacement or refund (if applicable) will be processed only after courier confirms loss.

Investigation timeline may vary depending on courier partner.

12. FORCE MAJEURE

We shall not be liable for delay or failure to deliver due to:

  • Natural disasters
  • Floods, earthquakes, pandemics
  • War or civil unrest
  • Government restrictions
  • Courier strikes
  • Events beyond reasonable control

13. BULK ORDERS

For bulk or large orders:

  • Delivery timelines may vary.
  • Partial shipments may occur.
  • Additional verification may be required.

We reserve the right to cancel bulk orders suspected of resale or fraud.

14. DELIVERY DISPUTE POLICY

If a customer claims “item not received”:

  • We will rely on courier tracking and delivery confirmation.
  • GPS/OTP confirmation (if applicable) shall be considered valid evidence.
  • False claims may result in account suspension.
  • We reserve the right to dispute chargebacks with supporting documentation.

15. POLICY MODIFICATION

We reserve the right to update this Shipping & Delivery Policy at any time without prior notice.

Updated versions will be posted on this page.

Continued use of the website constitutes acceptance of the revised Policy.

16. CONTACT INFORMATION

For shipping-related queries:

Email: care@devalika.com
Phone: +91 9667279662

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